I worked at JD Sports – I’ve dealt with thieves & scammers & there’s a reason why staff always greet you at the entrance
HAVE you ever wondered why shops employ staff simply to welcome you to the store?
It may seem like something of a pointless job, but one former JD Sports employee has revealed it has a very important purpose.
An insider has lifted the lid on the sportswear giant, revealing what goes on below the shop floor.
As part of Fabulous’ new series, Talking Shop, we’re finding out what it’s really like to work in your favourite high-street stores.
This week we meet Arriminta Hardwicke, 22, from Woodbridge, Suffolk, who worked at JD Sports for seven years.
Here Arriminta who now works in a dog creche and lives in Ipswich with her boyfriend Cameron, 20, reveals her least-favourite kind of shopper and the biggest perks of working there.
She says: "Heading straight for the most expensive Nike Tech tracksuits, the brazen shoplifter grabbed two, calmly walked through the store, chucked them over the barrier then ran down the street.
"Quick - that guy just ran off with a load of Nike tech fleece!", I screamed at my colleagues.
"Four of them ran down the street, tackled the man and managed to get the £400 haul of tracksuits back."
But most days we weren't so lucky.
"We would get so many dodgy customers in there - stealing was a daily occurrence and often it would be bulk thefts," she said.
"If we did suspect someone, we would usually go over and ask them if they were OK. It was to let them know you are watching them but in a subtle way.
"I worked at JD for just under three years while at university and while I loved the flexible hours I hated dealing with thieves every day.
"The person who stood at the front of the store at all time was there to greet customers but - they were also there to check for stealing and whatnot.
"We do not condone threatening, violent and abusive behaviour in any shape or form, and we have extensive protective measures and procedures in place to ensure colleagues do not have to encounter this to do their jobs.
“As a company, we take a zero-tolerance approach to shoplifting and take all incidents very seriously.
"We specifically train our store colleagues not to put their safety at risk and provide market-leading processes and technologies – from high-quality CCTV to sophisticated product tagging and panic buttons – to help prevent and respond to shoplifting incidents quickly.
"We also have strong relationships with the police in the communities in which we operate – and work closely with them to help bring perpetrators of retail crime, including industry-wide scams, to justice.
“For colleagues, we offer a range of training programmes as part of our onboarding process to ensure they are fully aware of the protections in place, and we regularly encourage them to submit concerns or suggestions on how we can improve practices, anonymously or otherwise.
"The mental health of our colleagues is also of paramount importance to the JD Group and where an incident does occur, we have robust strategies and support networks in place to help ensure their wellbeing.
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“Furthermore, JD provides store colleagues with highly competitive hourly rates of pay, as part of a broader benefits package."
JD Sports also pointed out that its salaries are now on average 18p more than minimum wage.