Vintage shop owner loses valuable stock after Yodel leaves her parcel in the DUSTBIN
Fuming Tamsin Elliot came home to find her bins had been emptied and her delivery was gone
A SHOP owner was fuming after precious stock was left in the DUSTBIN by a Yodel delivery driver.
When Tamsin Elliot returned from a week away she found the binmen had been and her parcel had been taken away.
The Yodel driver left a note saying her goods – which had been ordered from the US – had been left in a “safe location.”
But the vintage store owner was left empty handed when she discovered the dustbins had been emptied.
Tamson said: “If they think the bin is a safe location then I give up. It’s beyond stupid. Why couldn’t they have left it with my neighbours?
“I’ve spent a lot of money on things from America. The delivery alone is $22 (£17).
“I’ve come back from a weekend away to find a piece of paper telling me my stuff is in the bin. It’s unlikely I would have been in the house at 7pm on a Saturday anyway, but they could at least have left it somewhere actually safe.
“Apparently I have to contact the original sender on eBay and report it missing so that that they can claim when I claim against them.
“So now I have to wait for missing parcel complaint to be processed. It’s not them I’m angry at, but Yodel have been really unprofessional.
“I don’t know whether they put it in the bin so that the particular person delivering it met their targets for the day or whatever, but it wouldn’t have been hard to leave it with a neighbour. We take in parcels for each other all the time.
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“They weren’t to know I was away for the weekend but they must realise that bins get emptied. As well as that, bins are full of rubbish and maggots. I don’t want nice dresses put in there.”
The 40-year-old, whose Frocks A Float store is on a barge, said she orders so many things form the States that she is not even sure which of of her recent purchases has gone missing.
Yodel has apologised and said it will be taking ‘appropriate action’.
They added that drivers were trained on “suitable locations” to leave parcels and were specifically told that a bin was not acceptable.
A spokeswoman said: “We offer a range of services to our retail clients, one of which is our ‘leave safe’ option, for parcels that do not require a signature.
“If the customer is out, the retailer instructs us to leave the parcel in a safe, dry place, out of public view, and to leave a card so that the customer can find it when they get back.
“Our drivers are trained on what makes a suitable ‘leave safe’ location and are clearly instructed that a bin is never acceptable. We got it wrong on this occasion, and we apologise.
“The customer has come back to us today with the additional information that we requested and we will be taking appropriate action.
“Wherever possible we ask shoppers to let their retailer know where their preferred safe place is when they make their order, so that we can ensure that their goods arrive in perfect condition.”
It’s not the first time the firm has landed itself in hot water for its rubbish delivery fails.
In November, Ajmal Aziz complained after his parcel was thrown onto the ROOF of his house.
Another frustrated customer asked “How the f*** can you lose a mattress?” after the delivery firm mislaid the massive item.
But the worst yodel delivery EVER came from a driver in East London who failed to leave a parcel but left a deposit of his own POO in the garden and used the card to wipe his bottom.
Needless to say the driver concerned was sacked.