Costa Coffee customers angry as broken machines leave them unable to claim free drinks
FURIOUS Costa Coffee customers have let rip at the cafe chain today after they were unable to claim their free hot drink from their “Express” machines.
Fed up shoppers have been ranting to the coffee giant after a string of broken machines left them without their freebie.
Others said they were let down after their local shop or hospital with an "Express" machine said it wasn't participating in the promotion.
Costa is giving out a free hot drink today worth at least £2.30, only from their self-service touch screen machines.
There's 8,500-plus participating Express machines located across England, Scotland and Wales, but that hasn't stopped some customers missing out.
One infuriated coffee lover said: "Faniced a free @CostaCoffee as it’s #WorldCoffeeDay but was astonished to be met with this sign @WHSmith. Never been so angry."
Another added: "Free coffee at your Costa Express machines, great. Not when all the ones nearby are broken!"
Someone else said: "No free coffee round here! 16 members of staff are very disappointed."
While another sarcastically added: "Free coffee all day they said..."
Someone else posted: "No free coffee today. Broken machine at my local. Could have done with a caffeine lift!"
Another said: "Not all stores are participating. #fuming"
While one shopper added: "Fuming that you decide not to do this at a hospital setting today! Are we not the people that need cheering up the most?!"
Costa Coffee has already confirmed the promotion isn't available in NHS hospitals or in Northern Ireland.
When we spoke to the drinks giant, Costa said as of 3pm today, only 132 "Express" machines weren't working.
A spokesperson said: “There has been a phenomenal response to our Costa Express Free Coffee Day and we’ve received lots of positive feedback from our customers.
“Given the popularity of the giveaway, we’re working at speed with our partners to ensure our machines are fully stocked for the day."
The free drink offer is available until 12.15am tomorrow and you can .
Freebies included in the offer are Americanos, lattes, espresso, cappuccinos and hot chocolates.
Newer machines will also offer flat white, cortados, and flavoured milks, plus you can get flavoured syrups and extra coffee shots for free.
You can go back as many times as you like but Costa says it's encouraging people to go just the once.
In better news for Costa fans, the coffee chain's autumn menu is back - and it includes a Lotus Biscoff muffin.
There's also the return of the £5 lunchtime meal deal, saving you £3.05 on a sandwich, drink and crisps.
If you didn't know, Costa has banned under 16s from buying caffeinated drinks.
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