TSB banking problems: customers left without cash as wages and payments fail to go into accounts
FURIOUS TSB customers were left without wages this morning as ANOTHER outage at the bank meant payments failed to hit accounts.
The bank admitted that "some payments" into TSB accounts had been delayed overnight, although it says these were eventually processed at 11.40am.
It's unclear how many people were affected but website DownDetector revealed 1,834 people reported problems at the height of the issues this morning.
TSB customers were still able to use cards to make payments and withdraw cash, and the bank was offering emergency cash for those left with no money.
It says it will "ensure customers are not left out-of-pocket".
But customers aren't happy about the latest blunder at the bank, which last year experienced the "biggest IT disaster in British banking history" leaving thousands of users without access to their cash.
'I'm worried I'll go into my overdraft'
Katrina Gallagher, 18, a full-time student from Glasgow told The Sun that her student bursary didn't go into her account this morning leaving her with no cash to get the train to college.
And as this means she's missed a day's worth of studying, it will also see money deducted from her next fortnightly bursary payment as how much she gets depends on attendance.
The student's mobile phone bill is also due to be paid today and with no funds in her account Katrina's worried she'll be charged a late payment fee or go into her overdraft.
She said: "I’m a student and you rely on your bursary to come through to live on but now I don't have any money to get to college, to pay my phone bill or to buy food for myself and my cat.
"I've also had to cancel a doctor's appointment scheduled for today as I don't have the money to pay for the train to get there."
'We have no money. It's a nightmare'
Helen Brown, 38, is another affected customer.
She's a full-time mum and carer to her disabled son, seven, and daughter, nine - something she - and lives in Derby with her husband, 41.
Her husband's weekly salary from his job in DFS was due to be paid this morning but the lack of cash in his account means the family's weekly online food shop has been cancelled.
The couple's car was also booked in for its annual MOT today and as the MOT expires at 11.59pm, they've had to borrow £58 from their parents to cover the cost - and if any work needs doing they'll have to borrow the cash for this too.
Helen adds that a similar TSB outage last year left the family without access to their online banking meaning they struggled to pay their bills on time.
She told The Sun: "I feel quite helpless. We budget to afford our weekly shopping and with Christmas coming up and our MOT today, we are quite put out.
"We order our shopping online because my husband works long shifts and we have two young children - plus our son has complex disabilities meaning we cannot leave the house with him.
"We now have no money to go out and get essentials. It's a nightmare."
'This is a joke'
Another confused customer tweeted this morning: "Looking at other tweets at least now I know it’s not down to HMRC on why my child tax payment isn’t in my bank so guess I don’t need to call them. @TSB when will it be in?"
Another wrote: "I need my wages to pay my rent, and bills please not emergency cash."
Someone else added: "Mine's not showing my wages have gone in. Is there money in my account or not?"
While another frustrated customer tweeted: "How can we still withdraw cash if the balance isn't there??
"Wouldn't it be better just to pay us our salary? Sorry TSB but this is a joke."
Another annoyed customer said: "I’m done with this bank. FULL DONE. How can you be so bad?", while others responded saying: ";Same here mate. UNACCEPTABLE." and "Me too".
And it's not just payments going in that appear to have been affected. Other users complained about being unable to login to online banking or the app.
If you've been affected you should submit a formal complaint to TSB and ask it to reimburse you any charges you've incurred or ask for compensation for the inconvenience suffered.
If you don't get a response within eight weeks or you're unhappy with the response you do get, you can complain for free to the .
You can also consider switching banks to a new provider.
A TSB spokesperson said: “Overnight some payments were delayed in and out of TSB accounts.
"This has now been resolved and the payments to and from customers have all been completed. We apologise for any inconvenience this has caused.”
More on TSB
Earlier this year, TSB's mobile and online banking went down locking customers out of accounts for hours.
The bank has also come under fire for slashing the interest paid on its former top current account from 5 per cent to 3 per cent.
But on a more positive note, earlier this year it became the first bank to promise innocent fraud victims refunds.