Valentine’s Day flowers delivered damaged or late? Your right to a refund explained
WHEN it comes to Valentine’s Day, one go-to gift for many is a beautiful bouquet of fantastic floral offerings.
But what happens if the flowers you have purchased arrive damaged or if they’re not delivered to your door on time? Here’s everything you need to know.
What happens if my Valentine's flowers arrive damaged?
According to consumer group Which?, if your flowers are delivered damaged or in poor condition ‘’you should be able to get a full or partial refund’’.
If the flowers you have purchased arrive wilting or come with browning petals or leave, you should be entitled to a refund.
This is because when flowers are ordered online, customers then enter into a contract with the retailer.
Under the Consumer Rights Act (2015) the retailer is responsible for the condition of the flowers until you take delivery of them.
Therefore, if your flowers arrive damaged the retailer is in breach of contract and you should receive a full refund.
It’s important to note that even if the issue is with the courier company that delivered your flowers, you should complain to the retailer.
Top tips to get a refund for damaged flowers
HERE's what you need to do if your flowers are delivered in poor condition, according to consumer group Which?
- Take a picture as evidence of poor condition or damage to your flowers as this will help support your complaint.
- If a loved one or friend has sent you flowers that have arrived in a poor condition or late, make sure you tell them.
- Otherwise the retailer may say they can’t access the order information and won’t resolve the problem.
- If you order a specific number of flowers but fewer than this amount are delivered to you, you’re entitled to a partial refund for the missing flowers.
To start the process, you need to take a picture of your flowers to support your complaint - this goes for whether you're the sender or receiver.
Then provide the florist with as much information about your order as possible, including any order numbers and the delivery address.
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What happens if my Valentine's bouquet is missing flowers?
In addition to eligible refunds for damaged products, shoppers are also entitled to a partial refund if their Valentine’s bouquets arrive with missing flowers.
For example, if you order 20 roses and only receive 15 - you should request a refund for the missing five flowers.
Providing the flowers arrived when they should have, this likely won't include any delivery costs.
Again, you would need to contact the florist directly with photographic evidence to back up your claim.
What happens if my Valentine's flowers arrive late?
More on Valentine's Day
VALENTINE'S Day falls on February 14th each year - providing you with the perfect opportunity to shower a special someone with love.
If you're celebrating the romantic occasion, then check out our love-ly explainers for all the Valentine's information you need to know.
- Valentine’s Day flowers delivered damaged or late? Your rights and how to get a refund
- The top romantic movies to watch on Valentine's Day
- How to say Happy Valentine’s Day in various languages
- Why do we send poems, cards and quotes on the date and who is Cupid? Valentine's Day explained.