How to get a refund from Virgin Atlantic as airline confirms new cancellations
VIRGIN Atlantic has announced a fresh wave of flight cancellations for later this month - here’s what it means for customers with a trip booked.
The airline is the latest firm to alter its flying schedule due to the coronavirus outbreak.
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You'll need your booking number so the Virgin Atlantic team can find your booking.
A spokesperson for the airline said: "Customers who have booked flights on these amended services will be contacted with information about alternative options or they can visit virginatlantic.com for more information, including customer centre contact details.
"We’d like to apologise for any inconvenience caused by these changes and appreciate our customers patience while we navigate this unprecedented situation."
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What happens if Virgin Atlantic won't refund me?
Virgin Atlantic should be your first port of call if you're looking to get your money back.
If you’re struggling to reach an agreement with the airline, you can escalate your claim to an alternative dispute resolution (ADR) body.
If you booked through a third-party company, you’ll need to contact them regarding a refund or alternative flight.
But if you're struggling to get a refund, you may be able to make a claim through your credit or debit card provider.
Credit card payments between £100 and £30,000 are covered under Section 75 of the Consumer Rights Act.
Those with flights and hotels booked by debit card may be able to claim a refund via their banks using the Chargeback scheme.
Chargeback can be used to reclaim cash for goods and services you didn’t receive.
Claims apply for purchases made by debit card, or by credit card for purchases under £100, and must be done within 120 days of the transaction.
To start a chargeback claim, you need to contact your card provider but as it isn’t written into law there is no guarantee you’ll get your money back.
You may also be able to claim money back through your travel insurance provider, but this depends on the terms and conditions of your policy.
You should speak to your policy provider to discuss your options.
Can I get a refund for my accommodation and other parts of the holiday?
Virgin Atlantic will only refund you for the flights it has cancelled.
To get the money back on other elements of the holiday, such as hotels or car hire, you’ll need to contact each provider separately.
If you’re struggling to get reimbursed, you may be able to claim through your travel insurance.
When it comes to package holidays, you should be protected by Package Travel Regulations (PTRs).
This covers you if any part of your package holiday or cruise package is cancelled or significantly changed.
The travel company may offer you vouchers to use against a future booking but you are entitled to request a full cash refund instead.
We've also rounded up your easyJet refund rights after the airline grounded all flights.
Ryanair has also grounded all flights due to coronavirus.
It’s not just holidays that have been disrupted due to coronavirus – supermarket delivery slots have been selling out at an unprecedented rate.