Discover your own home’s history with our A House Through Time-inspired tips

Q) WE have rented our house for seven years from a private landlord. We came down one morning and saw the glass in the patio door had shattered.

We don’t know how but it looks like it has been shot with an air gun. I know our landlord will blame us but it was nothing to do with us. I want to know who is responsible for repairing the glass.

We have always paid our rent, have never been in arrears and treat the house like our own home.

Paul, Colchester

A) You need to check your rental agreement with care but in all likelihood, your landlord is responsible for the window because the damage caused wasn’t your fault.

You will need to have some evidence to prove this. You might want to report the matter to the police, which would generate a crime number and could assist you if your landlord attempts to withhold some of your deposit.

You might also have an additional legal point in this situation. Your landlord has an obligation to ensure the conditions in your home are safe.

Your home is not safe at the moment because the integrity of a large glass panel appears to have been compromised.

I would urge you to write to your landlord making this clear and request that the window is fixed as soon as possible.

Mel Hunter

Readers' champion on fighting for your rights

Q) WE went to the Currys PC World in North Shields to buy a Shark vacuum cleaner. I paid £299 on my credit card and the store said it would take up to four weeks to arrive.

By then my old vaccum had packed up. I went to the store and was told they were expecting a delivery a week later. Then the shop closed for lockdown, so I emailed and got an automatic reply saying my email was important to them.

So important that, weeks later, I haven’t heard anything. They have had my money for ages and I have nothing to show for it.

Paul Watson, Newcastle upon Tyne

A) The quest for your Shark vacuum cleaner led you through some choppy waters. Ordinarily you’d be able to borrow a family member’s vacuum but lockdown made that impossible.

The timing also meant you couldn’t get answers in store and all attempts to contact Currys customer services failed.

The store had your money, but its poor customer service left you in the dark for more than two months. I got on to the retailer, which told me the model you’d ordered still wasn’t available.

But it immediately gave you the option to choose another vaccum online, and agreed to waive the extra £50 it cost.

You were glad but found it galling that it took me getting in touch for Currys to sit up and take notice. I couldn’t agree more.

A spokesman told me: “We have apologised to Mr Watson for the inconvenience caused and the time it took to resolve this matter.”

Q) OVER Christmas I went on a ten-day cruise but a wonderful trip was soured when I either lost my dress watch or had it stolen.

We claimed on the house insurance and since then have been led on a merry waltz of delaying tactics, passing the buck and general indifference.

I submitted all the requested details to the insurer, Hastings Direct, then had to do a phone interview.

Since then I have been asked various questions, in separate calls or emails, by Hastings and two other insurance companies.

I then received an email saying the claim has been referred back to the jeweller to offer us a replacement for the watch. But again, there has been complete silence.

Karen Wheeler, Slough, Berks

A) You’d been waiting three months when you contacted me, and I left it another two weeks to give Hastings Direct time to sort things out.

With no further progress I gave the insurer a prod – and less than 24 hours later you finally got your £1,500 claim sorted, along with the £100 excess waived as a gesture of goodwill.

A spokesman for Hastings Direct told me: “Unfortunately, due to some issues with the valuation of Ms Wheeler’s watch, settlement of the claim was delayed, for which we apologise.

“However, we are pleased to confirm the claim is now settled.”

Maddy Tooke

Coupon Queen finding you the best bargains

MY top five freebies this week:

1. Fairy Platinum Plus three-tablet sample from Super Savvy Me. See . Limited stock.
2. Clinique Beyond Perfecting foundation ten-day sample. Download voucher at and collect in store when counters reopen.
3. Movie rental of Just Mercy from Microsoft until June 28. Watch on Windows or Xbox. See .
4. Ten-point car check from Halfords, includes lights, wipers, coolant, screen wash, oil, windscreen and tyres. Book at .
5. St John Ambulance baby first aid guide. Limited stock. See .

My ten best deals this week:

1. Get 20 per cent off Under Armour orders with vouchercodes.co.uk until tomorrow. See .
2. Save 40 per cent on BoohooMAN orders until tomorrow. See .
3. Get 20 per cent off at Sports Direct with code SUMMER20 until July 31. Not valid in store. See .
4. Save £5 on ProBikeKit orders over £50 until June 14. Or get ten cent off ten top bike brands with code 10OFF10 until 9am on Monday. See .
5. Get 20 per cent off Outlet orders from House of Fraser with code EXTRA20 until June 15. Not valid in store or with any other promotion. See .
6. Ten per cent off orders over £50 at shopDisney using vouchercloud. com code ALADDIN10 at checkout until Monday. See .
7. Get £10 off orders over £50 – and free discreet delivery with adult retailer Lovehoney, until June 21. See .
8. Save 25 per cent on Vistaprint orders with code FATHERSDAY until June 21. See .
9. NHS workers get 30 per cent off Shoeaholics orders until June 30 with vouchercodes.co.uk. See .
10. Get £10 off orders over £75 at Fragrance Direct with code SAVE10 from vouchercloud.com. Expires tomorrow. See .

GOT a story? RING The Sun on 0207 782 4104 or WHATSAPP on 07423720250 or EMAIL exclusive@the-sun.co.uk