Jump directly to the content
NEW START

What shops will look like now they have reopened

SHOPPERS can now visit a number of non-essential retailers after Boris Johnson relaxed coronavirus lockdown restrictions in the UK.

But with the threat of coronavirus still present stores have had to adapt to ensure both staff and customers are safe.

⚠️ Read our coronavirus live blog for the latest news & updates

Here are some of the measures you can expect in shops from Monday
18
Here are some of the measures you can expect in shops from Monday

Clothes, toys and betting shops are among those that can open their doors from June 15, the business secretary Alok Sharma announced on June 9.

It also includes shops selling shoes, furniture, books, and electronics, plus tailors, auction houses, photography studios, and indoor markets.

It comes nearly three months after non-essential businesses were forced to close their doors to stop the spread of Covid-19.

Several retailers were also able to continue trading online during lockdown.

Below we explain most shops look like after reopening their doors on Monday, June 15.

CORONAVIRUS CRISIS - STAY IN THE KNOW

Don't miss the latest news and figures - and essential advice for you and your family.

To receive The Sun’s Coronavirus newsletter in your inbox every tea time, .

To follow us on Facebook, simply .

Get Britain’s best-selling newspaper delivered to your smartphone or tablet each day – .

Limits on numbers in stores

As we've already seen in supermarkets, non-essential shops will also have limits on customer numbers in stores and in shopping centres in general.

People will also be encouraged to shop alone.

A few weeks ago, Aldi announced a new traffic light system at store entrances to limit the number of people inside branches.

If the store has reached its maximum, you can expect to wait in a queue outside the shop as seen her at JD Sports
18
If the store has reached its maximum, you can expect to wait in a queue outside the shop as seen her at JD Sports Credit: Nick Obank - The Sun
Aldi has introduced a traffic light system at entrances to control the number of customers in stores
18
Aldi has introduced a traffic light system at entrances to control the number of customers in stores

Although most retailers won't have a traffic light system like Aldi, a vast majority will have restrictions on the number of customers in a store at any one time.

Primark and JD Sports, for example, will both ask shoppers to queue 2m apart outside of stores.

The limit depends on the size of the store.

If the store has reached its maximum, you can expect to wait in a queue outside the shop.

Cleaner stores and hand sanitiser stations for shoppers and staff

Shoppers can expect to see hand sanitiser stations in stores, such as this one in Primark
18
Shoppers can expect to see hand sanitiser stations in stores, such as this one in PrimarkCredit: Jamie Lorriman
Bottles of hand sanitiser will be available throughout Coral's betting shops
18
Bottles of hand sanitiser will be available throughout Coral's betting shops

Shops will need to encourage increased handwashing and introduce more handwashing facilities for workers and customers, or hand sanitiser stations where this isn't possible.

Retailers will also need to frequently clean objects and surfaces that are touched regularly, including self-checkouts, trolleys, coffee machines and betting terminals.

Primark, for example, has confirmed it will improve cleaning processes of high frequency touch points. It adds that basket handles will be cleaned after every use.

It comes as the World Health Organisation suggests coronavirus may survive on surfaces for up to three days.

One-way systems

One-way systems will be introduced in many shops to allow customers to safely enter, exit and queue both inside and outside.

A one-way system has been introduced in many retailers, such as here in Heal's, due to coronavirus
18
A one-way system has been introduced in many retailers, such as here in Heal's, due to coronavirusCredit: AFP or licensors

Unlike a majority of retailers, Primark shoppers will not be directed along one-way aisles.

Instead they will have the freedom to roam the store.

Primark will be able to do this safely by restricting the number of people allowed in store at any one time, it's said.

Floor markings and sneeze screens

Primark stores will introduce floor markings to ensure shoppers keep a safe distance to each other
18
Primark stores will introduce floor markings to ensure shoppers keep a safe distance to each otherCredit: Jamie Lorriman

As we've already seen in supermarkets, many non-essential shops will also introduce floor markings around tills.

This will ensure customers maintain social distancing while shopping.

Floor markers have become standard due to the pandemic.

McDonald's and Tesco stores early on installed sticky tape to mark how far apart customers should stand to mitigate the risk of spreading coronavirus.

It was used before McDonald's temporarily closed all of its UK branches.

Coral is also introducing sneeze screens between gaming machines to make sure punters keep a distance.

Customers can still sit normally and play at betting machines but the plastic screen barriers make it safer - as well as offering more privacy. 

Sneeze screens have been put up between betting stations at Coral
18
Sneeze screens have been put up between betting stations at CoralCredit: Nick Obank - The Sun
McDonald's used sticky tape to mark out how far apart customers should stand
18
McDonald's used sticky tape to mark out how far apart customers should stand

No fitting rooms

Primark's fitting rooms will remain closed when stores reopen
18
Primark's fitting rooms will remain closed when stores reopenCredit: Jamie Lorriman
JD Sports shoppers will still be able to try on shoes in store, although social distancing markers have been placed around benches
18
JD Sports shoppers will still be able to try on shoes in store, although social distancing markers have been placed around benchesCredit: Nick Obank - The Sun

When you go into clothes shops, you'll notice that fittings rooms will be closed.

Where fitting rooms are essential, for example to support key workers buying critical protective clothing, they should be cleaned frequently, typically between each use.

Shop workers will no longer be able to help shoppers trying on items.

Meanwhile, JD Sports shoppers will still be able to try on shoes in store, although social distancing markers have been placed around the benches.

Shoes will be sprayed with disinfectant before and after being tried on - shoe retailer Schuh has said it will do the same.

No testing products before buying

Primark shoppers won't be able to test products in store
18
Primark shoppers won't be able to test products in storeCredit: Jamie Lorriman
Boots has also removed tester products from its beauty halls
18
Boots has also removed tester products from its beauty halls

You won't be able to get your hands on the latest iPhone or test whether you like the way a sofa feels before you buy.

That's because larger items, such as beds or sofas, should have protective coverings over them, while retailers will limit the testing of other products.

Boots, for example, has said it will temporarily remove make-up testers from stores and scrap face to face consultations instead using personalised online video consultations instead.

Primark is also axing beauty testers.

Meanwhile, Currys PC World said customers who'd like to have a product demo have to ask staff to show them, instead of touching the item themselves.

Other rules could also see a rotation of stock that is frequently touched.

Returns can't go onto the shop floor for 72 hours

The government says shops, including Primark, should set up "no contact" return procedures where customers take returned goods to a designated area
18
The government says shops, including Primark, should set up "no contact" return procedures where customers take returned goods to a designated areaCredit: Jamie Lorriman
JD Sports will quarantine stock that has been returned for 72 hours
18
JD Sports will quarantine stock that has been returned for 72 hoursCredit: Nick Obank - The Sun

Lots of major retailers stopped accepting returns during lockdown, saying they wanted to wait until stores were allowed to reopen.

But once reopened, the government says shops should set up "no contact" return procedures where customers take returned goods to a designated area.

Items that have been returned, donated or bought in for repair should be stored for 72 hours before being put back out on the shop floor.

Contactless refunds should also be offered where possible.

Fewer tills

Primark will keep every other till closed to maintain social distancing
18
Primark will keep every other till closed to maintain social distancingCredit: Jamie Lorriman

When Primark reopens for business, it'll keep every other till shut in its stores.

This is in order to maintain social distancing between customers and staff alike.

So if you experience longer queues to pay when you next visit Primark, this is likely to be because of fewer tills.

Perspex screens and PPE for staff

A majority of retailers will install perspex screens around checkouts to protect staff and shoppers.

They'll also provide PPE for staff, with some able to choose whether they want to wear the masks or not.

Many retailers will provide PPE for staff and install perspex screens
18
Many retailers will provide PPE for staff and install perspex screensCredit: Jamie Lorriman
Boots beautyhall counter staff will be wearing face visors and gloves while serving customers
18
Boots beautyhall counter staff will be wearing face visors and gloves while serving customers

At the end of March, staff in Boots and Lidl started wearing protective visors in order to try and reduce the spread of the coronavirus.

At the time, Boots had ordered 20,000 protective visors for staff in each of its 2,465 UK stores.

The visors are designed to create a safety barrier between staff and customers when they are having a conversation.

They can be worn multiple times and wiped down and disinfected after each time they are worn.

Keen to shop? We explain how to keep yourself safe – and whether you need to wear a mask.

Staggered collection times

Retailers have been advised to stagger collection times where shoppers have items to collect.

They are also expected to incorporate a queuing system to ensure a safe distance of two meters.

Where possible, shops should also put in place pick-up and drop-off collection points, rather than passing products hand-to-hand.

Posters in shop windows

For the benefit of staff and customers, shops should consider putting posters in shop windows explaining the new rules.

Mr Goodacre told The Sun he expects to see shoppers stay local to begin with.

"To begin with a visit to the shops is likely be more functional rather than spontaneous," he said.

"We expect customers to stay more local due to restrictions on public transport and this should help the smaller, local retail businesses."

Local authority spot checks

Mr Johnson warned shops that flout coronavirus guidelines will be punished.

Local authorities will be allowed to carry out spot checks and follow up on concerns raised by members of the public.

Helen Dickinson, chief executive of trade body the BRC, said: "Safety is the fundamental concern for all retailers and they have been working hard to implement the necessary measures to operate safely over the past weeks." 

READ MORE SUN STORIES

Mr Goodacre added: “Independent retailers have been preparing to re-open since the idea of opening as of June 1 was first mentioned.

"Many retailers have measures in place that will keep both employees and customers safe."

Brits can't try on clothes, make-up or pick up items to look at when shops reopen, Michael Gove says
Topics