Nationwide to refund customers after thousands affected by payment glitch

NATIONWIDE customers could get a refund after the building society suffered a technical outage yesterday.

Thousands of customers had difficulties transferring funds and accessing their accounts online, causing some to be hit with extra fees or charges.

Nationwide confirmed it will compensate customers who lost out due to the payment glitch.

A spokesperson said: "No member will be left out of pocket as a result of this issue and all associated Nationwide fees and charges will be refunded.

"For any charges and fees incurred elsewhere, people should contact the society to discuss these, and any related to this issue will be refunded.

"Anyone with any specific concerns can talk to us in branch, on the telephone or online, where we will be able to advise and help.”

Nationwide's payment services have suffered multiple glitches over the past few months.

Many reported they were unable to send or receive payments on Christmas Eve and New Year's Eve.

Last month, customers were hit by the same problems again.

How can I get a refund from Nationwide?

The building society said customers who faced extra charges or fees due to the technical problems will be refunded.

For example, someone could be charged for going into an unarranged overdraft if a payment was taken but they had been unable to move money into their account.

Nationwide will automatically refund any fees and charges incurred.

But you should still keep evidence of any unfair costs and contact Nationwide directly if it doesn't give you your cash back.

If you were hit with extra fees from a third-party company due to the glitch, you should contact Nationwide.

It has said it will cover these costs, but, again, you should keep an eye on your bank account.

Try to make a note of when you were unable to access the website or app, plus any costs you incurred as a result.

If your credit rating has been affected by a service outage, because you got a late payment fee after being unable to make a transaction, for example, you should also keep a record of this.

If you're not happy with Nationwide's response to the situation, you can make a complaint to the Financial Ombudsman Service.