NatWest customers furious after they were charged TWICE in tech glitch
NATWEST customers are furious after being charged TWICE in a banking glitch.
People have complained to the bank that "double" transactions have appeared on their accounts - even sending some into their overdraft.
One fuming customer said the double payments from the weekend had "wiped" their account and sent them into an unarranged overdraft.
They said: "Double payments from weekend wiping out account and putting it into unarranged overdraft that had to get out of, and don't know if your going to charge me for this error on your part, and don't know when money is coming back to us."
Another raged "Any idea what’s going on with this double transaction stuff all my money has been taken out my bank leaving me with nothing"
A third complained: "So NatWest have had a glitch and appears as though transactions have doubled ?"
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And a fourth said they were "out of pocket near half the money in my account".
NatWest has responded to customers saying that there is a technical issue affecting some customer accounts.
The bank told one user on Twitter: "We are aware of an incident whereby customers are seeing transactions duplicated as both cleared and pending causing incorrect balances to be shown.
"I assure you our team are working hard to resolve this. I apologise for any inconvenience this has caused"
It appears the issue is only affecting debit cards, not credit cards, and that other aspects of online banking and payments are unaffected.
The bank is advising customers affected to contact the bank if they need help, though warned that customer service lines could be busier than usual.
You can find contact numbers and other ways to get help from and
Think about how much you expect to be compensated, and when you expect to receive it and include it in your complaint.
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If you're unhappy with how your complaint has been handled, the outcome, or if the banks don't respond within eight weeks you can escalate it to the (FOS) for free.
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