John Lewis shoppers bag £2,000 sofa for just £100 in major price glitch – your rights explained

JOHN Lewis customers have spotted a bargain deal on the website – and some have bagged more than £2,000 off a sofa.

The bargain was due to a price glitch which resulted in a huge discount.

The John Lewis Elevate Large 2 Seater Power Recliner Sofa was originally priced at £2,600 but was reduced to £100.

A user on deals website hotukdeals posted the glitch, and hundreds of people quickly started commenting on the post.

Many said they’d been sent a message confirming their order was received – posting a screen shot of the email.

However, the message also stated the order wasn’t confirmed and was subject to stock, payment, description, price verification and validation.

It said that once this process was completed, payment would be taken and the order would be dispatched.

But retailers are not obliged to honour the price if there’s a glitch and users quickly started reporting that they’d lost their mega-bargain.

On said: “Cancelled my order.”

Another added: “Refunded but no email from them.”

Some users seemed to be successful though – one wrote: “Just had my order confirmed”, although the poster did not say if the discount had been honoured.

A spokesperson from John Lewis told The Sun:

“While we’re proud to offer great value, unfortunately this was a technical glitch. The price has since been updated, but rest assured that there are plenty of other deals to be had.

“As soon as we became aware of the error, we acted quickly to fix it.

“None of the customers who tried to purchase the sofa received a confirmation of purchase. We’ve since contacted customers, who’ve all received an automatic refund.”

Do shops have to honour a price glitch?

Stores that spot any glitches before they’ve fulfilled your order aren’t obliged to honour the price.

Retailers can cancel and refund customers orders on an incorrectly discounted item.

However, if you receive the item before a refund is issued, you won’t need to return the item or pay the full amount.

If you spot a bargain price that’s been caused by a glitch, it may not be within your best interest to post about it online.

This could alert the retailer if enough users share it or attempt to purchase the item.

Many glitch-hunters keep quiet on their finds as they believe it’s more likely to be honoured this way.

One customer found a price glitch on Glenlivet whiskey, which was reduced to £2.50 on Morrisons website.

Sainsbury’s website had a price glitch that listed one of its electric toothbrushes for £2.50.

And B&Q experienced a price glitch that mean their garden furniture was reduced to just £4.