BILL HELP
Major energy supplier with 6.8million customers to make £150 automatic payments to thousands starting next month
We've explained exactly how you'll be paid
A MAJOR energy supplier with 6.8million customers will start issuing a £150 payment to thousands of customers from next month.
Octopus Energy is giving eligible customers extra cash through the Warm Home Discount to help reduce their bills this winter.
1
The supplier has now said that it will begin issuing the payment from October.
It added that all eligible customers will have the discount applied to their electricity bills by March 31, 2025 at the very latest.
Between now and December, the government will issue letters to households that are eligible for the scheme.
The eligibility requirements for the Warm Home Discount are the same as last year.
Read more in money
You don't have to be with Octopus either, this is just when the supplier plans to start paying the help.
You can get the help regardless of who supplies your energy as long as you are eligible for the scheme.
To qualify for the help you need to claim either the guaranteed credit element of pension credit or a different qualifying benefit form the list below:
- Income support
- Income based jobseeker's allowance
- Income related employment and support allowance
- Housing benefit
- Universal Credit
- Child tax credit
- Working tax credits
- The "savings credit" part of pension credit
Most read in Money
If you weren't claiming any of the above benefits on August 11, 2024, you won't be eligible for the payment.
Where someone claims a qualifying benefit, the government will assess their energy costs based on the type, age and size of property.
Save money on your energy bills with these cold weather tips
Around 880,000 pensioners are eligible for pension credit but are not claiming it.
As well as missing out on a £300 winter fuel payments, they won't get the £150 Warm Home Discount payment.
Even if you weren't getting pension credit on August 11, thousands of pensioners who apply for the benefit now can still qualify for the £150 payment.
This is because pension credit rules allow first-time claimants to backdate their benefit entitlement by three months.
So you'll need to launch your claim by November 10 and then successfully get it backdated to cover the August 11 Warm Home Discount qualifying date.
But if you fail to apply before this date you'll miss out.
What is pension credit and how do I apply?
PENSION credit tops up your weekly income to £218.15 if you are single or to £332.95 if you have a partner.
This is known as "guarantee credit".
If your income is lower than this, you're very likely to be eligible for the benefit.
However, if your income is slightly higher, you might still be eligible for pension credit if you have a disability, you care for someone, you have savings or you have housing costs.
You could get an extra £81.50 a week if you have a disability or claim any of the following:
- Attendance allowance
- The middle or highest rate from the care component of disability living allowance (DLA)
- The daily living component of personal independence payment (PIP)
- Armed forces independence payment
- The daily living component of adult disability payment (ADP) at the standard or enhanced rate.
ou could get the "savings credit" part of pension credit if both of the following apply:
- You reached State Pension age before April 6, 2016
- You saved some money for retirement, for example, a personal or workplace pension
This part of pension credit is worth £17.01 for single people or £19.04 for couples.
Pension credit opens the door to other support, including housing benefits, cost of living payments, council tax reductions, the winter fuel payment and the Warm Home Discount.
You can start your application up to four months before you reach state pension age.
Find out how to claim, by visiting gov.uk/attendance-allowance/how-to-claim.
We've explained everything you need to know about Octopus Energy's scheme below.
Do I need to apply for the discount?
Households in England and Wales don't have to apply to get the cash and receive it automatically.
You should look out for a letter between October 2024 and early January 2025 telling you:
- You're eligible and you'll get the discount automatically; or
- You might be eligible, and you need to give more information.
- The letter will tell you to call the helpline by 29 February 2024 to confirm your details.
If you don't get the letter by early January 2024 and you think you're eligible, you need to call the helpline on 0800 030 9322.
If you're eligible, your electricity supplier will apply the discount to your bill by March 31, 2025.
EDF Energy, which has around 5.22million cusotmers, has said that it will aim to pay the discount by the end of February 28, 2025 at the latest.
And British Gas, the UK's biggest supplier with 7million billpayers, has also confirmed that it will making the payments.
Some Scottish households do have to apply for the discount.
In Scotland there's a "core group" that'll receive an automatic payment and a "broader group" which has to apply for the scheme with their energy provider.
You'll need to check with your energy supplier directly to see the eligibility requirements and details on how to apply.
The scheme will have more applicants than places, so make sure you apply as soon as possible.
Octopus Energy customers can apply by visiting octopus.energy/login/?next=/dashboard/new/accounts/warm-home-discount/.
How will I receive the discount from Octopus Energy?
If you pay by direct debit or on receipt of your bill the £150 Warm Home Discount will be added to your electricity account as a credit.
If you have a traditional prepayment meter, Octopus Energy will send you a voucher you can use to top up your meter at your nearest Paypoint kiosk.
You can find your closest one by visiting consumer.paypoint.com/cashout.
READ MORE SUN STORIES
If you've got a smart prepayment meter, Octopus Energy will send the discount directly to your meter as a credit.
It will then send you an email to let you know it's on there.
What energy bill help is available?
THERE'S a number of different ways to get help paying your energy bills if you're struggling to get by.
If you fall into debt, you can always approach your supplier to see if they can put you on a repayment plan before putting you on a prepayment meter.
This involves paying off what you owe in instalments over a set period.
If your supplier offers you a repayment plan you don't think you can afford, speak to them again to see if you can negotiate a better deal.
Several energy firms have grant schemes available to customers struggling to cover their bills.
But eligibility criteria varies depending on the supplier and the amount you can get depends on your financial circumstances.
For example, British Gas or Scottish Gas customers struggling to pay their energy bills can get grants worth up to £2,000.
British Gas also offers help via its British Gas Energy Trust and Individuals Family Fund.
You don't need to be a British Gas customer to apply for the second fund.
EDF, E.ON, Octopus Energy and Scottish Power all offer grants to struggling customers too.
Thousands of vulnerable households are missing out on extra help and protections by not signing up to the Priority Services Register (PSR).
The service helps support vulnerable households, such as those who are elderly or ill, and some of the perks include being given advance warning of blackouts, free gas safety checks and extra support if you're struggling.
Get in touch with your energy firm to see if you can apply.
Topics