Sainsbury’s has changed some of its self-service tills and shoppers aren’t happy
The new card-only machines mean shoppers can’t weigh items or use their own bags
SAINSBURY’S has changed some its self-service checkouts to card-only machines - and customers are not happy.
The supermarket has rolled out the new technology at a number of stores across the country.
The new card-only checkouts are supposed to make it easier and quicker for shoppers.
But customers have complained that they can no longer buy weighed items or use their own bags, forcing them to lug shopping to an alternative check-out or till.
One shopper said: “@sainsburys Please can your self-service machines have a ‘weigh bags’ option? I like being able to pack before I’ve paid, esp frozen stuff”.
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Another said: “@sainsburys why can’t I use my own bag on self service tills anymore? #unexpectediteminthebaggingarea”
Others have complained that the new tills are harder to use.
One shopper said: “@Sainsburys changed its self service checkout interface but it has actually regressed into sthg [something] more confusing and visually displeasing.”
Another said: “Who the hell designed the UX/UI for those @sainsburys self-service checkouts? It’s a mess. I have to re-learn every time I use one.”
A Sainsbury’s spokesperson said: "We've introduced card-only tills in over 20 convenience stores and supermarkets to offer customers even more choice and help them shop more easily and quickly.
“These are, of course, in addition to manned tills and colleagues are also always available to assist customers with their shopping."
Last month, the supermarket bemused shoppers when a picture of daffodils went viral.
The label warned customers not to eat the flowers. Shoppers mocked the supermarket and even suggested possible recipes for the unusual delicacy.
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