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ROAMING RULES

EE customer? You won’t pay extra to use your phone in Europe from June

It has also announced a new range of plans that allow customers to use their call, text and data allowance while in Europe, the USA, Canada, Mexico, Australia and New Zealand

MILLIONS of EE mobile customers will no longer pay extra to send texts, make calls or surf the internet while on holiday in Europe.

The mobile giant is ditching roaming charges in 47 EU countries from June 15, it announced today.

 The mobile firm allow customers to use their data, text and call allowance while in the EU, at no extra cost
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The mobile firm allow customers to use their data, text and call allowance while in the EU, at no extra cost

The European Commission is forcing mobile firms to bin roaming charges in EU countries on the same date.

EE also announced a new range of 4GEE Max plans which allow customers to use their call, text and data allowance in 52 destinations, including Europe, the USA, Canada, Mexico, Australia and New Zealand.

EE CEO Marc Allera said: “Our customers want to be able to stay connected whether they’re travelling around the UK or abroad.

“Customers can now stay in touch whether they’re lying on a beach in the Mediterranean, checking out the latest restaurants in New York, or hiking in New Zealand.”

The mobile firm also sends out text messages to customers to inform them when they’re near the end of their data allowance to stop them from running up huge bills.

 New EU rules mean mobile firms are banned from charging customer more for calls, texts and data while on holiday in the EU
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New EU rules mean mobile firms are banned from charging customer more for calls, texts and data while on holiday in the EUCredit: Alamy

In the past, Brits travelling overseas within Europe have faced shock bills when they’ve returned home after using their mobiles abroad.
The new rules mean that mobile firms cannot charge extra for text, calls or data but customers need to be careful of exceeding their agreed limit as they could still incur large bills.

Last month, Vodafone announced its plan to cutting roaming charges in line with EU rules by allowing new or upgrading customers to use their call, text and data allowance in 40 countries.

Three Mobile already offers free roaming - for new and existing customers - in 42 countries on its most advanced plans.


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