Don’t get ripped off on Black Friday sales with our tips on consumer rights — plus find out how to win £5,000 with Sun Savers
PRICES will be slashed on Black Friday – but your consumer rights won’t get the chop too.
The Consumer Rights Act, which came into force in 2015, offers protection for shoppers taking up cut-price deals in store or online.
In the first of this week’s Black Friday specials every day in Sun Savers, consumer champs Which? show you how to handle a dud deal.
- A faulty deal: If there is a problem with a product, go to the retailer first rather than use a warranty. There are strict rules under the Consumer Rights Act that retailers must follow. But act quickly as you only have 30 days to reject something faulty and get your money back. After 30 days, the retailer has the option of repairing or replacing the item.
- Unwanted purchases: Bought too much at the shops? You can only return non-faulty goods for an exchange or refund to a high street store if it has a returns policy. Most retailers’ policies state time limits for returning non-faulty products, often 28 days. But sometimes they extend this period, particularly at Christmas.
Bought online? Then you have additional rights under the Consumer Contracts Regulations. These give you 14 days from when the goods were delivered to return the product for a full refund, even if the item is not faulty. - Digital content that doesn’t work: Anything you download or stream is now covered by the Consumer Rights Act. The retailer has one opportunity to repair or replace goods or content that are of unsatisfactory quality, unfit for purpose or not as described, before you can demand a refund. But these rights only tend to apply to content you pay for, not free stuff.
- Problems with a delivery: It’s always the retailer’s responsibility to deliver your goods. If your parcel doesn’t turn up on time, goes missing, arrives damaged or is stolen from your doorstep, the retailer needs to rectify the situation.
- See .
Do not be a victim
BLACK FRIDAY isn’t just about bargains for you – thieves can cash in too. Whether you’re shopping online or on the high street, criminals rely on you being totally focused on shopping. Here’s how to stay safe.
ONLINE - Never click a link on a search engine as it could be a copycat site set up by conmen. If in doubt, search the name of the site to see if there are reviews and how long it’s been operating. If in doubt, don’t click.
Only buy from secure sites you trust and look for a green locked padlock symbol that shows it should be safe. Pay by credit card or an online payment service like PayPal. Don’t use a debit card as your cash is less likely to be protected.
Never do a bank transfer as it’s almost impossible to get your money back after a scam.
IN STORE - Never take large amounts of cash. Just enough for a drink, the bus or your car parking.
Always use a zip-up bag and put your purse secure inside an inside pocket. Don’t take an open bag.
Secure your home before you go out. Research from insurers Towergate shows home burglaries soar 20 per cent in November with a spike on Black Friday as people hit the shops.
WHAT TO DO IF YOU BECOME A VICTIM - Think your card has been stolen or you’ve fallen victim to fraud? Report it to your bank straight away and get the card stopped. Always use a number that you trust, such as on your bank’s website. Report an incident to Action Fraud on 0300 123 2040 or at
Reader's saving tip
LINDA HAILSTONES from NEWCASTLE-UNDER-LYME says: “Wrap money-off vouchers around your bank or loyalty card before you shop so you remember to use them.”
- Send tips to [email protected] and you’ll get 28 codes worth £5 if used. Please include your name and town.
5 top deals of the day
SAVE SMALL: CLEAN up with this offer. Huggies Pure Baby Wipes, 560 wipe pack was £9, now £5, at Morrisons. Offer ends November 26.
SAVE: £4
SAVE BIG: NAIL a great saving. SensatioNail Express Gel Deluxe Starter Kit, was £69.99 now £34 at Boots. Offer ends November 30.
SAVE: £35.99
SAVER SPOT 1: GO POSH for less dosh. Smart clothing store Jaeger has 25 per cent off all items this Black Friday week. See for details.
SAVER SPOT 2: ENJOY perfect plonk for pennies. Corkcicle Wine Cooler, was £19.99 now £9.95 at .
SAVE: £10.04
SAVER SPOT 3:CARPHONE Warehouse has launched a Black Tag event with up to £200 off the cost of handsets for Black Friday. See .
- PRICES correct at time of going to press. Deals and offers subject to availability.
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