What to do if you bought Peter Kay UK tour tickets for 2018? Refunds, returns and rights explained
PETER Kay cancelled his much-anticipated 2018 stand-up tour - where tickets were selling for between £40 and £110.
Here's how you can get a refund for the tickets, including your rights if you bought yours through a secondary selling site.
What's Peter Kay said about cancelling his tour?
Peter tweeted an official statement on December 13, 2017 explaining that, with regret, he is cancelling all his upcoming work commitments - including his stand-up tour.
He wrote: "My sincerest apologies. This decision has not been taken lightly and I'm sure you'll understand my family must always come first... Once again, I'm very sorry."
On the subject of refunds, the comedy king added that "customers for Peter Kay's Live Arena Tour and Dance For Life shows will be refunded from their original point of purchase and any specific ticket queries should be directed to them."
How do I get a refund on my Peter Kay tickets?
If the event you booked is cancelled, rescheduled or moved, and you bought through an official ticket seller, you are entitled to a refund of at least the face value.
The first step is to contact the company where you bought the tickets.
If you bought from a primary source like Ticketmaster, your money may be refunded automatically.
The site is currently promising customers their money back within 15 days of them contacting you about the cancellation.
What if I bought my Peter Kay tickets through a third party?
If you bought through a third party, your rights are reduced - but there may still be a way to get a refund.
- Credit cards: If you bought your tickets using a credit card, and spent between £100 and £30,000, you can claim a refund under Section 75 of the Consumer Credit Act.
- Debit cards: If you paid using a debit card, you may be able to get a refund through the Chargeback scheme. Contact your bank directly to request a refund.
- PayPal: If you paid through PayPal, you may be able to get a refund through its Buyer Protection scheme.
- StubHub: StubHub has a FanProtect service - meaning the company will refund you the total cost of your order, in the event of a cancelled gig.
- Other resale websites: If you bought the ticket from a resale website, like Seatwave, you should contact them directly to process a refund. Seatwave offers an 100 per cent refund if an event is cancelled.
- Some secondary agents belong to the Association of Secondary Ticket Agents (ASTA), which means they agree to follow a code of conduct, but others don't. It's always a good idea to check the ticket seller's T&Cs before you buy.
- Street touts and Facebook: Buying off street touts and individuals through social media sites through Facebook is not advised. Your rights to a refund relate to the seller, who you may not be able to trace.
Some tickets sellers don't refund postage fees, meaning you could still be slightly out of pocket after claiming a refund.
Some agents - including Gigantic, Seetickets and Stargreen - don't refund booking or postage fees.
MOST READ IN MONEY
Can I get a refund for my travel and accommodation?
This is harder - as your hotel and/or travel provider is not obligated to refund you in cases like this.
Hannah Maundrell, Editor in Chief of , said: "If you’ve got a refundable hotel or train ticket contact them asap.
"You will generally be able to get a refund on train tickets minus a £10 admin fee.
"If you haven’t got a refundable hotel it’s unlikely that your travel insurance will cover you unless you took out specific insurance for this event, so contact the hotel directly.
"Your options are likely to be either losing the money or going to the hotel and having a night away instead."