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TSB customers receive apology letters addressed to other customers

The latest blunder by the bank has left customers worried about their personal data after they received letters addressed to someone else

TENS of TSB customers have received apology letters from the bank - but they're addressed to the wrong person.

It's the latest in a string of blunders by the bank, which has left customers fearing once again for the safety of their personal details after the letters appeared to have the wrong name and addresses on them.

 On customer received six letters from the bank, four of which were addressed to him and two that were addressed to someone else
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On customer received six letters from the bank, four of which were addressed to him and two that were addressed to someone elseCredit: Twitter/MrLeeLee123

It feels like things keep getting worse for those who bank with TSB, after millions were locked out of their accounts thanks to a botched IT upgrade.

And what's even more worrying, some customers have watched their bank accounts being drained by fraudsters.

It's not just phishing texts and emails either, hackers have been using a frightening new sim swap scam to steal your money.

Many have been struggling to get the funds back, or even report it to the fraud team.

At least 20 frustrated customers have taken to twitter about the apologetic letters that have someone else's name printed on them.

One user wrote: "I understand that you're dealing with a lot of complaints, but can you please stop sending me these letters?

"Also, could you explain why I got letters addressed to 2 different people (with name, address, reference number) included in my sealed envelope???"

Another user, Bells Hells, wrote: "When TSB respond to my mobile banking/data breach complaint with yer another letter saying they'll respond as soon as they can, but also include an additional complaint response full of personal details.

"Spoiler... my name isn't Sally. Confidence in my bank = 0"

One other user wrote: "@TSB shocked to receive a letter about my complaint with another customers letter inside #tsbfail".

A spokesperson from TSB said: "We are aware that there has been issue with a recent acknowledgement mailing.

"We are working with our third party supplier to understand the root cause of the error and we’d like to apologise to anyone that may be impacted."

Up to 1.9 million people using TSB's digital and mobile banking found themselves locked out of their bank accounts following an IT migration in April.

The bank's chief executive Paul Pester later told MPs on the Treasury Committee that 40,000 complaints had been received over a 10-day period - and promised they would be put right.

We spoke with John Machin, a gym owner from Cheshire who has had his TSB bank account completely cleared out by scammers after they stole £17,000.

On Thursday, TSB apologised for yet another blunder after it emerged former customers found their direct debits had been cancelled and firms were apparently told they had died.

Last week, TSB were forced to apologise for yet another blunder after it emerged former customers found their direct debits had been cancelled and firms were apparently told they had DIED.

Have you lost money in the TSB banking meltdown? Here’s our guide on how to get it back.


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