TSB app and website down as banking problems continue for customers after IT meltdown
EMBATTLED bank TSB is suffering problems with its website and app again, locking customers out of accounts.
The bank tweeted last night that it would be making some updates to its mobile app and advised customers to download the latest version.
Scores of customers have been complaining on Twitter, as they are unable to access their accounts.
One said: "Congratulations, you've now broken the website too. That's no website, no working app and no response to two complaints raised in April. What more needs to happen before @PaulPester goes?".
Another added: "Aww!!! NOT AGAIN... @TSB Why? Is anyone else finding it impossible to log onto @TSB banking app..."
Millions of customers were left locked out of their accounts thanks to a botched IT upgrade back in April, leaving them vulnerable to fraudsters using a nasty sim swap scam to steal their money.
The bank previously promised to refund 1,300 customers who've been hit by fraud during the chaos, including those who've fallen for phishing scams.
Some customers have started receiving compensation after they were hit with late payment fees and unable to access their cash.
One frustrated customer told us how she was having sleepless nights after spending hours on hold, trying to report the fraud to the bank.
Another customer, Charlie Sweeney, staged a three-day sit-in at one branch because he was trying to find out what happened to his money after hackers left him with just £20 in his account.
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Scammers have been targeting TSB customers amid the chaos with phishing emails in the hope that they will hand over their bank details.
The latest blunder by the bank has left customers worried about their personal data after they received letters addressed to someone else.
The bank was also forced to apologise for yet another blunder after it emerged former customers found their direct debits had been cancelled and firms were apparently told they had DIED.
A spokesperson from TSB said:“We’re really sorry that some of our customers experienced intermittent issues with online banking for a short period this morning.
"This issue has now been fixed and our services are working as normal.
"Customers were still able to use their cards as normal throughout.
"We’d like to apologise to our customers for any inconvenience this may have caused.”
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