How to make sure you aren’t ripped off and make a complaint if the used car you buy from a dealer is dodgy
You are protected by the law if something does go wrong in your motor, as long as you weren't notified of the problems beforehand
FINDING a fault in a newly purchased car is something we all dread.
But many drivers aren't aware their consumer rights protect them if a problem arises with their new motor.
Consumer experts explained your rights if your car presents issues shortly after purchasing it.
You are protected by the law if something does go wrong in your motor, as long as you weren't notified of the problems beforehand.
When purchasing a motor from a dealer, the car must be of satisfactory quality considering its age and mileage, meet any description given to you and be fit for purpose.
If the matter isn't initially resolved, these are the steps you should take to ensure you aren't ripped off.
Contact the dealership
Under the Consumer Rights Act 2015, you're entitled to a return within 30 days if your motor isn't "as described" and the problem is unexpected.
If a problem does arise, get in touch with the dealership directly and ask for the vehicle to be repaired, replaced or for a full refund.
If an issue occurs outside 30 days of the original purchase, you won't be able to demand a refund, but you can still get a repair or replacement.
Dealers aren't forced to accept this option though, which may mean you need to proceed with legal action.
Contact your finance or credit company
If you purchased the car through a hire purchase agreement, you have the right to reject the vehicle and write to the rental company.
However, this is only possible if you stop using the car once you've located the fault.
Under Section 75 of the Consumer Credit Act, you have the right to bring any problems to your finance provider if you used credit or a loan to buy the vehicle.
But they will only be liable to help if your car didn't cost more than £30,000.
Give the dealer a final chance to resolve the matter
Before taking legal action, you should give the dealer a final warning to resolve the issue with the car.
Many dealerships are likely to take your claim more seriously if you inform them that you'll be taking further action if necessary.
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Lodge a complaint
After exhausting all other options, you may have to take legal action to help settle your issue.
Although this can be costly, it will often see you get an appropriate replacement or refund.
Drivers in the UK can lodge a claim in the small claims court if the cost of the car or repairs is below £10,000.
If your claim exceeds this amount, you may need to take your issue to a higher court.
But be sure to check if the dealership has enough money to cover your claim first - if they don't, it's likely not worth taking legal action.