Disabled fan’s panic attack after ticket mix-up meant she was forced to walk up several flights of stairs

“I asked staff where the lift was but they kept pointing me up flights of stairs.

“Once we reached our block, after an exhausting and painful walk, we were met by another flight of steps.

“I struggled up these steps, expecting a disabled-friendly area at the top but the steward told me our seats were up loads more steps.

“At this point I felt very anxious and told the steward I had booked disabled tickets.”

According to Jenny, staff then admitted there had been a mix-up and her tickets weren’t disabled access at all.

They took the friends down to the wheelchair area and invited Jenny to sit on the floor.

“It was humiliating,” Jenny said, “I was exhausted, frustrated and in a lot of pain.”

The stress caused Jenny, whose condition has worsened in the last two years, to have a panic attack.

“Only then did the steward realise I needed some help,” she said.

“There were some empty seats nearby, but I was exhausted and so upset with how I’d been treated.

“I could not enjoy the concert that I had paid a lot of money for. I was shaking the entire time and couldn’t focus as I was so upset.

“I had to take Friday off work because I was too exhausted from being marched all around the stadium.”

Staff did provide Jenny with a wheelchair to help her leave the venue.

Jenny, who works as a buyer for a defence company, paid £71 for the tickets.

“I haven’t been to an event like this since before I got seriously ill,” said Jenny, who has suffered from the debilitating ME disease for ten years.

“This was the one day I said ‘screw it, I’m going out to enjoy myself’.

“But it was completely ruined by the lack of training amongst staff and the problems with disabled access.

“It’s places like this that make me anxious to go out.”

When A Spokesman Said contacted the Principality Stadium about Jenny’s case they agreed to issue a full refund.