Mcb777 AffiliateWe have to get up at 4am to mop up a river of water every time it rains as windows of our £400k Taylor Wimpey home leak | The Sun - Mcb777 Affiliate

A COUPLE has told how they are forced to get up at 4am to mop their floor every time it rains as their windows let in a ";river" of water.

Alex Hutter and partner Chelsie Coe, both 30, spend hours every week attempting to soak up the mess - which has ruined their carpets and left them stinking of damp.

A couple say they are forced to get up to mop their floor at 4am every time it rainsCredit: Alex Hutter

The windows of their Taylor Wimpey new-build let in a 'river' of rainwaterCredit: Alex Hutter

Alex and his partner Chelcie live in the house with their one-year-old daughterCredit: Alex Hutter

The duo, who live with their one-year-old daughter, have been plagued with issues since moving into their £400,000 Taylor Wimpey new-build in June 2019.

Alex and Chelsie said they have had to deal with a peeling kitchen floor, repeated roof issues, doors that are too short and an alleged drain design fault.

Their garden also flooded for 18 months straight before workmen eventually installed a land drain - only for it to defy gravity and travel uphill.

And their drive was dug up in March - and the great pile of dirt is still sitting untouched seven months later.

But the latest "nightmare" has seen a deluge of water streaming from their upstairs windows.

Alex, from Harlow, Essex, told The Sun Online: "Rain runs straight through to the inside of the plasterboard and then it all seeps through and floods the loft area and goes through into the bathroom.

"All the floor's bubbling, the skirting boards are bubbling, the door frames have bubbled, our fitted wardrobes are starting to bubble up, and the carpet's soaking wet.

"These all smell damp now because they have got wet so many times.

"It's even starting to eat into our wardrobes and lift the laminate off the wardrobes. It just makes me so angry."

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Alex said if he and his partner don't try to mop up the water then it will flood into the bedroom below, so it means getting up at 4am to tackle the problem.

He estimates they mopped up "at least two or three litres of water" during the latest torrent, and "this happens every single time it rains".

"It's bad," he added. "It goes everywhere - into the carpet, further into the bedroom, and I really don't want it wrecking the wardrobes."

Alex, who works gruelling 12-hour shifts for a pharmaceutical company with his partner, claims Taylor Wimpey has done almost nothing to help with the windows - even after more than 50 phone calls and countless emails.

He said: "It is all so stressful. The time it takes to get hold of someone when there is an issue is ridiculous.

"Chelsie and I both work long shifts, days and nights, so we juggle having our daughter, but half our time off is spent ringing these people trying to get things sorted.

"I spend a good few hours a week contacting them. It is very, very annoying.

"Everything is substandard, even the work they come back and do, it's all so poor."

'CONSTANT BATTLE'

Alex finally managed to get hold of someone on October 20 and Taylor Wimpey sent someone round later that day to fix things temporarily.

But the dad-of-one felt completely let down after being told the company planned to simply "cover everything in mastic" - a cheap construction sealant.

"I told him he might as well call it a day as I'm not accepting that repair," Alex said.

"They bodged it for the time being, but it's not enough. They told us they will come back, but it has taken so long to get to this point and lots of stuff has got damaged in that time."

The "constant" disruption has meant the couple haven't been able to raise their daughter they way they had intended - and they are "continuously" booking time off work.

"We have been using our holiday days to accommodate these guys," Alex said.

"We've definitely been getting more short-tempered. The more frustrated we get with Taylor Wimpey reflect on my partner and also my child.

"My patience is running out."

It just makes me so angry.

Alex said he and Chelsie "love" where they live and they really want to stay - but things could soon prove too much.

"I'd like to say no [to moving out]. But this is all so tiring and stressful and frustrating," he added.

A spokesperson for Taylor Wimpey confirmed several of the issues have been largely resolved, but the company is working "quickly" to sort out Alex's drains and windows.

They added: "Taylor Wimpey is committed to providing homes and customer service of the highest standard.

"Our customer service team has been in regular contact with the resident over a number of months.

"Every issue raised has been thoroughly investigated and we acknowledge that some of the reported issues may have fallen short of our usual expectations.