Apple blasted by iPhone 6 users for ignoring touchscreen faults… and customers are still forking out for repairs
Apple has been accused of failing to respond to the failure
TECH giant Apple has come under fire for failing to fix touchscreen faults on the iPhone 6.
Thousands of customers who have purchased the device have reported the function failing when they’ve been using their phones as normal.
Although experts believe that the iPhone 6 fault is an engineering flaw, Apple is yet to acknowledge the issue.
In many cases, customers are being forced to hand over their cash to pay for repairs, even though the touchscreen failure may not have anything to do with them.
Since the beginning of the year, “touch disease” became a major hardware problem which affected the function of phones.
The issue, which is believed to affect the controller chips in the device, prevents the touchscreen from responding during use.
It’s believed that the iPhone 6 Plus is the most at risk of touchscreen because of its tendency to bend.
As the device can sometimes flex, the controller chips can come loose, resulting in “touch disease”.
In bad cases, phone screens are left completely useless or impossible to control.
Other users have claimed that they have to apply force to different parts of the screen to reset and activate it.
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Tech expert Mark Shaffer, who works for independent repair company iPad Rehab, told : “It’s absolutely a problem in the design. End users are not doing anything to cause this besides using the phone normally.”
To prevent your iPhone 6 from becoming victim to “touch disease”, it’s advised to keep your device safe from bending.
Mark recommends: “Really all you can do is avoid any activity that would cause the phone to flex.
“Don’t drop it, definitely don’t put it in any case that requires you to apply force to the phone to get it into and out of the case.
“Don’t put it in your back pocket, don’t put it in your front pocket if it’s a tight pocket. Actually, don’t put it in any pocket.”
The Sun has contacted Apple for comment and are currently awaiting a response.