Microsoft told to compensate customers for Windows 10 glitch after it FINALLY stops nagging users to upgrade

MICROSOFT is being urged to pay compensation to customers whose computers were broken by a Windows 10 update.

Since the update became available last July, hundreds of people have complained to consumer watchdog Which?.

More than half of people said that the update had adversely affected their PC, while others were annoyed about being “nagged” to install it.

Some people have also found that despite declining notifications, Windows 10 installed itself anyway.

Those who updated their software have suffered from performance and reliability issues including reports of web cameras not working and it failing to recognise anti-virus software.

Microsoft says Windows 10 has been installed on more than 350 million devices, and as of August this year was running on 23% of PCs on the market globally.

Alex Neil, Which? director of campaigns and policy said: “We rely heavily on our computers to carry out daily activities so, when they stop working, it is frustrating and stressful. Many people are having issues with Windows 10 and we believe Microsoft should be doing more to fix the problem.”

The group suggested that Microsoft consider paying compensation to customers “where appropriate”, explaining that consumer rights dictate that digital content, like other goods, must be of satisfactory quality and if faulty should be repaired or replaced.

“You can also ask for your money back, up to 100% of the cost of the product”, Which? Added.

Yesterday, Microsoft removed the “Get Windows 10” app which has been a cause of frustration for many users after it constantly reminded them to update their software.

Windows 10 was made available as a free update to users running Windows 7 and 8 until the end of July this year, but now costs £99.99 to install.

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In response to the research, a Microsoft spokesperson said: “The Windows 10 upgrade is a choice designed to help people take advantage of the most secure, and most productive Windows.

“Customers have distinct options. Should a customer need help with the upgrade experience, we have numerous options including free customer support.”

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