Bakery’s brilliant response to ‘entitled’ customer who moaned after cake was ordered
BAKERY owners whipped up a no-nonsense response to a customer who called them a “w*nker”.
Cake Tin Bakery owner Kelly said they were “self-entitled” and warned others not to be abusive because “customer service skills are gonna go out the window”.
The family business responded after the customer moaned when they tried to order a multi-layer cake for the same day. Usually customers need to give two to seven days’ notice for larger items.
Head baker Kelly wrote online: "So, just to say... don't be like this one and think they can order a multi-layer cake at 15:47 on a Saturday afternoon, expect it to be baked fresh and delivered that same day.
“Especially without any prior communication. Cause darling, that order is gonna be cancelled.
"Don't then email us all annoyed because your self-entitled a*** didn't get what they want.
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"Don't then send us abuse, like the one pictured, after we have sent you the facts, i.e. no previous communication, the fact that we are not a factory and multi-layer cakes need at least 3 days notice.
"Cause honey, them customer service and professionalism skills are gonna go out the window.
"Facts are facts. We are not a factory. We don't bake a selection of layer cakes/celebration cakes to just have on the counter in the hope that someone MIGHT need one last minute.
“When we say 'order before 4pm for same day', that means the counter stuff. Blondies, brownies, brookies and the like.
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"Common sense. It's not that common!"
The independent bakery in Blackpool, Lancashire, is known for its specialised bakes including cookies, brownies, layer cakes and shakes.
It is understood the customer has not been back in touch since or apologised to the bakery.
Kelly's brother and colleague Darren told The Sun: "This kind of instance is rare and although we are quite chill and laid back, with a tongue in cheek sense of humour, there is no denying that sometimes these things do in fact get to us.
Sometimes the customer isn't always right. Sometimes the customer is an a*se.
Colleague Darren
"As a small independent business, trying to survive post pandemic, these little instances can cause some serious damage.
"But with the person in question, it was going round in circles and it gets to the point where "the customer isn't always right, sometimes the customer is an actual a*se" .
"If someone starts verbally abusing me, or any of us, I'm not prepared to tolerate that. None of us are. Nobody should have to go to work to be abused by anyone."
The family-run business takes bespoke orders online for a whole host of orders such as celebration cakes and cookie pizza, reported.
It was established in October 2012 and began as a home baking business under the name Cake Tin Delights.
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It said they grew "bigger and bigger" in the past decade and opened their first shop in July 2014.
The bakery has featured at The Cake & Bake Show in both Manchester and London.
