British Airways passengers hit by booking system crash after fog delays this morning
Angry Brits claim they've had difficulty trying to book or rearrange flights after this morning's disruption
BRITISH Airways passengers have claimed the airlines system "went down" today, leaving them unable to book or rearrange flights affected by this morning's fog.
The alleged outage has echoes of summer's transport nightmare, in which passengers faced delays and massive queues at Heathrow due to problems with a new check-in system.
On social media, one passenger claimed her due to this morning's fog and she had been unable to book another flight.
She claimed: "The systems have been down all day".
The passenger said she was "not happy" because she had been unable to "rebook online or over the phone due to the outage".
A number of people have taken to Twitter to complain about a similar problem.
Tech consultant Johnathan MacDonald tweeted BA's social media team and wrote: "Trying to enquire about an existing booking. Website says to call, but message tells me to call back later, then hangs up, wtf?"
He added: "Just managed to get through, to be told that all your systems are down and to call back tomorrow. Seriously?"
Flights were affected by to fog this morning, with passengers flying in and out of London facing delays.
The BA social media team spent the morning dealing with customers whose flights were delayed.
"The fog has affected our operation, I'm afraid," the airline told one woman whose flight from Glasgow had been delayed by two hours.
BA told us the problems were likely to be isolated.
A spokeswoman said: "There was a very short-lived issue with our rebooking tool this morning which was quickly resolved.
"We are sorry for the inconvenience caused to these customers."
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