Royal Mail customers’ anger after not receiving their Christmas presents as fake signatures are reportedly used to accept deliveries
ROYAL Mail has faced the wrath of some furious customers again after fake signatures were reportedly used to take deliveries meant for their homes.
Twitter users slammed the organisation when their Christmas presents were delivered to another address.
Yesterday the Sun reported dozens of Royal Mail customers hit out, complaining about the poor service.
They were angry with delivery tactics which left their parcels and presents damaged.
Debbie Studdart posted to Royal Mail on Twitter after her parcel ended up in someone else's hands: "Can someone advise of steps to take, parcel delivered, signed for 09/12.
"Not my signature, no card through door, no parcel!
"By all means totally razzed-off with Royal Mail lately."
When Royal Mail replied, she said that the parcel was not with "immediate or non-immediate neighbours";.
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Royal Mail customers can of their parcel with a reference number.
Another Twitter user also had issues with a Secret Santa present for her son.
Marie tweeted Royal Mail: "Once again this isn't my signature, the post person signed a name and left my parcel.
"Anyone could take it and I wouldn't have a leg to stand on."
Another person on Twitter asked if his package was "still with the postman?" when they didn't recognise a signature.
A woman also posted that her parcel had been left in her green bin, and added: "That's definitely not my signature."
A Royal Mail spokesperson said: “The secure delivery of every item in our network is of paramount importance to Royal Mail.
"We deliver millions of items safely on a daily basis.
"Our postmen and women follow a series of tried and tested procedures to ensure that they get the right signature from the right recipient when delivering items that need to be signed for.
"We are very sorry for letting these customers down.
"We have already contacted them as a matter of urgency in an effort to find out what may have happened in these cases.
"We would like to stress that the vast majority of our items are delivered by our hard working postmen and women to the highest possible standard.”
Many customers have taken to Twitter to thank Royal Mail for their deliveries.
The delivery fails comes after Post Office workers voted to stage a five day strike this week.
The action, which will begin on 19 December and include Christmas Eve, involves staff at large high street Crown Post Offices.
This year’s last day for first-class Christmas post had been 21 December.
Post Office chiefs have played down the action, saying “at least” 97 per cent of of its 11,600 branches would remain unaffected, but Union bosses have already warned the strike will disrupt deliveries in the run-up to Christmas.
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