‘Potty’ HMRC TREBLED the commission on offer to a disgraced tax credits contractor when they threatened to quit
A damning report revealed the Taxman raised the bonuses available to Concentrix from 3.9 per cent of saved cash to 11 per cent because the firm moaned they were not making enough money
HMRC was branded "potty" last night after it emerged it trebled the commission on offer to a disgraced tax credits contractor when they threatened to quit.
A damning report revealed the Taxman raised the bonuses available to Concentrix from 3.9 per cent of saved cash to 11 per cent because the firm moaned they were not making enough money.
The National Audit Office said: "Concentrix questioned the value of continuing the contract."
The decision in late 2015 came despite the firm missing half its monthly targets – and the HMRC’s savings from the deal tumbling from £1 billion to just £193 million.
At one point Concentrix was only answering 4.8 per cent of calls from struggling Brits within a five minute deadline.
And performance levels got WORSE after the new terms were signed with thousands wrongly losing their benefits for up to eight weeks at a time.
Furious MPs yesterday accused the Government of “throwing taxpayers money down the drain”. HMRC was forced to rip up the contract last year after the series of blunders.
At one point it loaned Concentrix 670 staff after call volumes at its centres were SIX TIMES higher than forecast.
Lib Dem leader Tim Farron stormed: "The Concentrix contract was an utter disaster from start to finish. I don’t know any business that would get their commission trebled while seeing the savings they were supposed to make slashed by 60 per cent.
“This really is the epitome of a bad Government contract."