Gran, 92, stunned after receiving British Gas letter riddled with more than THIRTY spelling mistakes – can you spot them all?
Dorothy Edwards was sent the note after her son complained about a staggering £1,300 bill on her behalf
A GRAN was left stunned after she received a letter from British Gas riddled with over 30 mistakes.
Dorothy Edwards, 92, was sent the hilarious note after her son complained about a staggering £1,300 bill on her behalf and demanded compensation.
One sentence, which contained ten mistakes alone, read: "looked into your account furtheer regarding your complaint, and have found theat when thee account was billed on thee 17the august 2016 for £899.15 thee payment amounts had already been scheduled to decrease on thee 19the August [sic]."
Another line said: "Withe theis been said and thee correct actions we have taken to inform you and staying withein thee direct debit guarantee guidelines, (sic)
"Unfortunately at theis time we wouldn't be compensating £250.00 to thee account which you confirmed to myself [sic]."
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Dorothy originally set up the direct debit in 2014 to pay her bills and at first was paying £93.50 per month.
That figure was later dropped to £37.13 in line with her usage but her family say it sharply increased without her knowledge - leaving her with the bill to cover the outstanding £1,000.
Her son Philip, 68, described the letter as "a triumph of Pidgin English".
Estate agent Philip, from Sheffield, South Yorks., said: "The letters were so poorly put together I thought it was a scam coming in from a third world country.
"I thought that was the only logical explanation, like those ones you get about needing money to be sent across.
"But to make matters worse when I spoke to British Gas about it - they just laughed down the phone at me over their own spelling errors.
"I didn't think it was a laughing matter and it annoyed me - sending these letters demanding payment from a 92-year-old widow is just not right.
"My mother was turning her heating down because these bullies were sending her false letters thinking that she was using too much heating.
"And it's dangerous for her to be doing that at her age - she's 92."
Philip asked for compensation from British Gas and they initially agreed.
But in the letter sent to his mum they told how they could not meet the compensation and stood by the bill.
Gran-of-two, Dorothy who is also a retired receptionist, said: "These letters were so distressing for me - even more so because we didn't know if they were even real or not."
She added: "It was just complete and utter gobbledygook to me."
Dorothy, from Sheffield, North Yorks., was widowed in 1999 after her Normandy day veteran husband Douglas Edwards died aged 74.
British Gas spokeswoman, Harriet Bevis, said: "We're very sorry for the confusing letter we sent Mrs Edward's son.
"We normally check letters to customers carefully, but on this occasion errors were missed."
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