Amazon customer horrified after buying £2,400 laptop and then receiving a £20 mop instead
Aaron Gander was expecting his new high-end gaming computer when the parcel arrived
AN Amazon customer who bought a new £2,400 laptop was horrified when he opened the box to find it had been replaced with a £20 mop.
Aaron Gander, 24, had saved up more than a month’s wages to buy himself a high-end Razer computer for gaming.
When the package arrived, the only thing inside the box was an E-Cloth Deep Clean Mop.
Aaron said: “It was suspiciously light. I opened it and there was just this mop.
“I was gutted and completely shocked. I wouldn’t even use a mop.”
Engineer Aaron said when the parcel arrived he was immediately suspicious after noticing it was not in an Amazon-branded box.
It also didn’t contain the invoice or any documentation.
He said: “When I inspected the delivery address label, I could see that it had been tampered with.
“I think it had been peeled off the correct box, along with the tracking label, and placed on to the phony box that I received.”
CCTV footage also shows the delivery man dropping off the parcel, without Amazon’s recognisable logo on it.
Aaron, of Wolverhampton, West Mids, said he thought it would be easy to get a refund or replacement.
But he said Amazon’s customer services told him if he believed his parcel had been intercepted and tampered with, he should report it to the police.
Cops told him it was Amazon’s responsibility because he had never received the laptop.
Aaron said: “I contacted the police on multiple occasions, however I was given the same response each time.
“I was told that it was Amazon’s responsibility to report the crime since the parcel was taken while under their care.
“The police explained it was not my responsibility as I never even received the purchased goods.
“I went online and it looks like this has happened to a lot of other people. In their case it may only have been for £20 or £30, but it’s still not fair.”
Aaron was told to send the mop back to Amazon HQ, which he did. The US retail giant has now agreed to refund him.
But he wants to warn people to look out for allegedly bogus delivery men who may be tampering with goods people buy online.
He said: “It put me in a situation now where everyone has shut the door in my face.
"The bank wouldn’t help me, the police wouldn’t help me and Amazon initially wouldn’t help me.
“I’m glad they saw sense.”
Amazon said they were aware of the case but did not wish to comment.
Earlier this year we told how an Amazon customer ordered a doormat and got a piece of foam with a doormat printed on it instead.
In another case, a busty shopper's bargain 20p bralette failed to keep her boobs under control.
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