YouFibre down UPDATES: Thousands of users angry after losing internet access
THOUSANDS of YouFibre users are reporting issues with accessing the internet this morning.
The gremlins in the system appear to have begun at about 10.30am, according to Downdetector.
There are now more than 2,000 users reporting issues with the service.
Users are taking to X to vent their frustrations at the outage.
One said: "I hope this is addressed urgently as I am unable to work without the internet."
Shortly after 12pm, YouFibre released this statement on X, apologising for any inconvenience caused.
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YouFibre recap
This blog is now closing. Thanks for following us. Here’s what happened on YouFibre today:
- The gremlins in the system started at around 10.30am
- At its height, more than 2,500 users reported issues, mainly with problems connecting to the internet
- Shortly after 12pm, YouFibre released a statement to “apologise for any inconvenience caused” and said it was working to resolve the problems
- In the past two hours, the number of users reporting issues dropped significantly
- The number of users reporting problems dropped to less than 20 at 3.30pm, indicating the problems have been resolved
YouFibre announcement
Here is a statement from YouFibre, announced just after 12pm today:
What do we know so far?
Users started reporting problems with the service at about 10.30am. The current number of users reporting issues accessing the service climbed to more than 2,500 throughout the morning but has recently dropped.
Outage affects major cities
According to Downdetector, the areas most affected by the outage include London, Manchester and Cardiff.
‘Can’t get hold of anyone’
Here are just some of the comments from users of YouFibre, posted on X this morning:
‘Fastest growing service in the UK’
YouFibre bills itself as the ‘fastest growing service in the UK’ and offers cut-price broadband to households and businesses.
YouFibre updates
Here's what we know so far:
- The gremlins in the system started at around 10.30am
- At its height, more than 2,500 users reported issues
- In the past hour, the number of users reporting issues has dropped significantly
- Shortly after 12pm, YouFibre released a statement to "apologise for any inconvenience caused" and said it was working to resolve the problems
YouFibre announcement
Here is a statement from YouFibre, announced just after 12pm today:
User reports begin to fall
There has been a drop in the number of users reporting issues with accessing YouFibre; this usually means the service is being - or is close to being - restored.
We'll keep you posted with any updates.
'Can't get hold of anyone'
Here are comments from some of the users of YouFibre on X this morning:
Outage affects major cities
According to Downdetector, the areas most affected by the outage include London, Manchester and Cardiff.
'I hope this is addressed urgently'
Users are taking to X to vent their frustrations at the outage and the lack of response from YouFibre.
Here are just some of the comments:
More than 2,000 users reporting issues
Here are the latest outage figures from Downdetector.
No word yet from YouFibre
There is no announcement - as yet - on the company's website about this morning's outage; although there is a big push being prepared for this year's Black Friday.
We'll keep you posted here with all the latest updates.
Accessing the internet is the biggest issue facing users
Here is the latest update from Downdetector.
'Fastest growing service in the UK'
YouFibre bills itself as the 'fastest growing service in the UK' and offers cut-price broadband to households and businesses.
What do we know so far?
Users started reporting problems with the service at about 10.30. The current number of users reporting issues accessing the service is 1,500.
