Microsoft 365 down UPDATES: Thousands hit by outage on website as servers crash

Users in US continue to report issues while the number of reports in the UK dips

There has been a slight rise in the number of US users reporting issues – 400 – while the number of reports in the UK has fallen to just below 500, according to Downdetector.

We’ll keep you updated here with all the latest news from users and any new statements from Microsoft.

Recap – what do we know so far?

Here's what's happened at Microsoft 365 this morning:

• Reports started at about 9am (UK) – 600 in the UK, more than 100 in the US, according to Downdetector
• The issue is affecting access to Microsoft 365 apps for the web
• Microsoft is investigating the problem
• The outage is not affecting only users in the UK and US – there have been reports from South Africa and India
• It comes only a couple of weeks after an outage at Microsoft 365 caused Outlook to collapse, leaving thousands of users without access to their emails.

Users in US continue to report issues while the number of reports in the UK dips

There has been a slight rise in the number of US users reporting issues – 400 – while the number of reports in the UK has fallen to just below 500, according to Downdetector.

We'll keep you updated here with all the latest news from users and any new statements from Microsoft.

Spare a thought for this user (whose finger-pointing skills suggest he's none too happy) ...

Of all the times for the servers to go down:

Users are becoming increasingly frustrated

Apparently some users are unable to load Outlook, leaving them without access to their emails – which is a similar situation to what happened a couple of weeks ago (see post at 11.24).

Outage at Microsoft 365 now affecting users across the world

Users in India and South Africa now say they are being affected by the outage.

Below are some of the comments posted in reply to the Microsoft statement (see post at 11.17 for full statement).

You can follow us here for all the latest updates.

Yet another outage at Microsoft 365

The latest outage comes only a couple of weeks after a server crash at Microsoft 365 caused Outlook to collapse, leaving thousands of users without access to their emails.

That's not good ...

In response to Microsoft's statement directing users to its admin centre, Tim S Kemp had this to say on X:

Microsoft statement on outage

The company says it is "investigating an issue where some users may be unable to access Microsoft 365 apps for the web".

Here is the full post on X:

Small number of users report issues in the US

There are reports of users having problems accessing the website in the US although the number is slightly smaller – 600+ (UK) vs 100+ (US).

'We're all good', says Microsoft

According to its status page, everything at Microsoft is in working order.

You can follow us here for all the latest updates.

Website hit the worst

According to Downdetector, more than two-thirds of the issues raised are from users of the website:

What do we know so far?

Reports to Downdetector have been rising steadily since 9am: