I was banned from my flight to Turkey after simple ‘glitch’ stopped me at the airport
A WOMAN was stopped from boarding her flight due to a 'glitch' with her ticket at the airport.
Nasim Saeidi was travelling from Auckland to Turkey on New Year's Eve to see her family for the first time in five years due to Covid.
However, after arriving at the check-in desk, she was told there was an issue with her ticket which she had booked via Trip.com.
Staff said her name had been mixed up, so her first name and surname were the wrong way around.
This meant she couldn't check in for her flight and after spending "hours on hold" with the travel company she booked through, ended up missing her flight.
Nassim, who is originally from Iran but currently lives in New Zealand, told : "This is just really frustrating.
Read more Travel stories
"I have already booked hotels in Turkey and have 10 people waiting for me, and I still haven't heard anything.
"I haven't seen my family in five years due to the Covid situation, and I couldn’t see my dad, who was sick and in a coma for more than a month."
Nasim said it likely occurred when she updated her account with her new passport details as her names were in the correct order before this when she received confirmation emails.
She said that customer service confirmed it was a "glitch" and would take" full responsibility" but that they are still investigating the cause.
Most read in News Travel
A Trip.com spokesperson told Sun Online Travel: "We are sorry to hear of Ms. Saeidi's experience.
“Trip.com immediately looked into the matter after she contacted us.
"Our findings revealed it was Ms Saeidi who had keyed in the last and first names erroneously, and we have also shared the booking log with her. It was not a case of a system glitch as she had claimed."
Nasim isn't the only person this kind of thing has happened to.
A family travelling to Florida were barred from their flights because of a mix-up with their boarding passes.
Tina Cribb and her family had to fork out £10,000 for nine new plane tickets to Orlando after being turned away by Aer Lingus staff at Manchester Airport.
When they arrived at the airport they were told the names on their boarding passes didn't match those on their passports as their first names had been mixed up with their surnames.
And last summer, Brit Sheldon Miller had to fork out over £2,600 to salvage the trip after an airline blunder forced them to miss their flight to Orlando.
READ MORE SUN STORIES
The airline informed them they had been booked onto a return flight instead of the outward journey following a booking error, leaving the distraught family stranded at the airport.
Here are some other ways you can get banned from a flight, according to cabin crew.
