Family forced to sit next to a pool of SICK on four-hour Jet2 flight after staff simply covered it with paper tissues
Keeley Casewell claims the mess under her daughter's seat was from a previous flight and staff wouldn't let them move
A FAMILY was forced to sit next to a pool of sick on a four-hour Jet2 flight after staff simply covered it with paper tissues.
Keeley Casewell, from Rotherham, South Yorkshire, says the mess underneath her daughter's seat was from a previous flight and claims staff wouldn't let them move.
The 27-year-old said they were forced to hold their noses due to the "unbearable" smell, which they were stuck next to for the full four hour flight from Paphos in Cyprus.
Keeley, who was travelling with 11 relatives and friends, says she complained to Jet2 as soon as they got back from their holiday in July.
But she was told they weren't entitled to compensation for the £8,000 holiday and the company only replied with general guidance on what to do if there is sick on a plane.
However, Jet2 has now issued an apology, explaining that it was an "isolated incident" and that staff had been trying to ensure "the flight was not delayed";.
Keeley said: "My family were on row 19 and the sick had spread to under my six-year-old daughter's seat.
"The sick was just covered with tissue and they were piled quite high over it. I couldn't see any clear attempts to clean it up properly.
"I asked the air hostess if she could move our seats but she just said no.
"I do understand that there may have been nowhere to move me to but she could have explained that.
"All together my family spent around £8,000 on the whole holiday so you'd think that we would receive better service.
"You wouldn't expect there to be sick underneath your seat on any flight.
"My kids were completely put off their food, they were crying because of the smell and because they were so hungry.
"They had to hold their noses throughout the flight.
"We had to leave our hotel at seven in the morning and the breakfast there didn't start until half an hour later so we told the kids we would get something at the airport.
"The food at the airport wasn't great so I thought we'd buy something on the plane but the kids couldn't stomach eating anything.
"We were on the plane for four hours and the smell was just getting worse.
"Especially as the plane had so many people on the heat was just intensifying the smell.
"I know that passengers can't control it if they feel sick but surely the staff should have the facilities they need to clean it up.
"The attendants said that they had tried to clean it up with the salts but you could tell they hadn't.
"There were huge clumps of it on the floor still.
"My partner even offered to clean it up for them but they wouldn't let him.
"I was told that if they had to clean it up there would have been a 12-hour delay, to be honest I'd rather have had the delay.
"It was really unpleasant to have to sit next to and it was making me feel sick.
"I just think it's absolutely disgusting. Surely the staff on board should have the correct equipment with them to clean it up."
The mum-of-two claims that the sick could have made other passengers unwell as it was unknown whether the previous passenger had been sick due to a stomach bug.
Keeley said: "It could have been a sickness bug so someone on the plane could have become ill from it.
"It's a very closed environment on the plane so there could have been all sorts of germs floating around.
"The air hostess told me that it wasn't a sickness bug as she had been told by the person who was sick. But how does the person who was sick know it wasn't a stomach bug?
"During the flight an attendant did approach me and apologise but it was too late. Really you would think that they would have the facilities to clean sick up.
"It is quite common for people to be sick from motion sickness so why don't the airlines have the stuff to clear it?"
A Jet2.com spokesperson said: "We would like to apologise for this isolated incident.
"Our cabin crew did their best to clean the affected area during the time the aircraft was on the ground in Paphos, ensuring that the flight was not delayed, for the convenience of all customers on board."
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