Ryanair staff ‘face disciplinary action if they don’t sell enough scratchcards and perfume to passengers’
According to reports, staff are being threatened with “disciplinary proceedings” and a reduction in working hours if they don’t hit targets.
RYANAIR have been accused of pressuring staff to sell perfume and scratchcards on flights again.
According to reports, staff are being threatened with “disciplinary proceedings” and a reduction in working hours if they don’t hit targets.
A story in today has revealed that recruitment firms who find staff for the airline have been sending letters to employees with the threats.
The newspaper says that the letter listed the number of Ryanair flights where flight attendants had failed to flog enough extra items to passengers.
They said that 10 products, including scratchcards, sweets, drinks and perfume need to meet average sales target on every flight.
The note, sent by two separate recruitment agencies including WorkForce International Contractors, reportedly said: “This performance is not acceptable and it is clear that you are simply not doing your job on board.”
This isn’t the first time that Ryanair has been accused of pressuring staff into selling items on-board.
Earlier this year the airline was accused of sending a memo to its cabin crew that said they had to sell at least eight scratchcards each every day or face disciplinary action.
In it, it states that their daily target is set at selling a bottle of perfume, one meal deal and an item of fresh food a day.
If those targets are not released, they warn: “If the same crew members names appear to not be reaching their daily targets [THEY]will be met with by their supervisor and further action taken.”
At the time, a Ryanair spokesperson denied the story and claimed that there was no ‘pressure’ on crew.
They said: “Crew are incentivised to sell ancillary products on board and are rewarded with sales bonuses.”
In this new letter sent to agency staff working for Ryanair, it has been reported that staff were also told that if they didn’t meet sales targets, they could be forced to fill in shifts for
other staff last-minute as a penalty.
Ryanair told Sun Online that it had not seen the memo but added: “While we cannot comment in detail on the WorkForce letter, it clearly does not set any 'targets' which must be met.
"As the letter makes clear, any individual, who consistently, and markedly, underperforms, may face disciplinary proceedings 'if there is no significant and sustained improvement.
"We expect underperformers to improve, and they are given time and training to do so. What does The Sun do with its under performers?"