Furious passengers slam Flybe after being forced to go on 6-hour replacement bus ride from Newquay to Heathrow after plane breaks down during first day of flights
The 6:15pm flight from Cornwall was cancelled after a problem was found with the aircraft
FLYBE passengers hoping to enjoy the first day of flights from Newquay to London Heathrow were left sorely disappointed after the plane broken down.
Instead, the passengers were on board were forced to take a six-hour replacement bus to get to their final destinations.
The flight was due to take place on Sunday at 6:15pm.
Flight BE2187 was then cancelled at 8pm due to a technical fault, according to
The next flight that had free seats was the following day at 2:30pm.
Passengers were told they could travel by bus at 9pm instead, on a journey that took approximately six hours.
Many customers complained about missing work as well as paying for additional taxis and hotels as a result of the cancelled flight.
Twitter user Gabrielle Lee wrote: "@flybe cancelled 1845 NQY-LHR..so slow and grudging cust service at nqy, next plane with a seat 230 tomorrow, had to fight for you to pay for a cab to get me to overnight accommodation...
"Staff seemed unprepared and unfamiliar with how to help. Really poor. Do better.
"And by the way @flybe knock on effect is I have to take a precious extra days holiday from work & rearrange a whole day of work.
"Coach to Heathrow wouldnt resolve problem - 3am arrival & still a £50/45min cab home no good for a day's work. Public transport home not an option."
Another said: "@flybe it’s not good! Flight is CANCELLED!!!! We are now on a coach. 5 hour bus ride to Heathrow here we come. What are our compensation options?"
It isn't the only Flybe flight cancelled as flight BE1823 from Birmingham to Newquay was cancelled this morning, as well as flight BE101 from Birmingham to Amsterdam.
The Newquay to London Heathrow flight this morning went ahead as scheduled, although departed 20 minutes late.
A Flybe spokesperson told Sun Online Travel: "Flybe can confirm that the above flight was cancelled due to a technical fault with the aircraft.
"All passengers were re-accommodated on alternative transport to continue their journeys to Heathrow.
"Flybe sincerely apologises for the inconvenience experienced however the safety of its passengers and crew are its number one priority at all times."
It is the first time in 20 years that Newquay and London have been connected by flight, with Flybe operating the route four times a day, taking approximately one hour and ten minutes.
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Flybe passengers have previously complained to the airline about their baggage policy, .
Some were charged up to £50 each way for their hand luggage, despite the same bag previously being allowed on board for free.
The airline confirmed the luggage policy had been in place since April 2016 but staff were now being strict with the rules.