NOT NICE
EasyJet passengers forced to sleep on camp beds at Nice airport after airline diverts flight and ‘refuses to pay for hotels’
A GROUP of Brits were left stranded overnight at Nice Airport after their flight from the UK to Geneva was diverted - and easyJet "refused to pay for their hotels".
Birmingham-based Kerry O'Coy was one of the passengers left at the airport when their flight was forced to land in France due to weather conditions.
3
: "Book in to a hotel in Nice the captain said and we’ll sort you a coach back to Geneva because we couldn’t land there - all b******t!
"Arrive at airport - here’s your bed day easyJet & we won’t refund a hotel stay."
An easyJet spokesperson replied to Kerry saying they would refund their hotel stays, to which Kerry claimed ground staff "said otherwise".
He added: "We’ve spent all night in the airport - rude staff - no info. No way to get to Geneva - no transfer."
3
3
Another : "Flight landed in Nice as opposed to Geneva and no provision for alternative transportation or accommodation.
"This is the worst flight customer service we’ve ever experienced."
Passenger, Yessika De Leon was also caught up in the diverted flight from the UK to Geneva.
She tweeted: "Flight was delayed for '30 mins' (almost an hour unofficially), we then cannot land in Geneva for weather conditions (which everyone understands).
"We then fly to Nice (France!).
"For the additional flight time we don’t even get a glass of water. We then land and wait for about 45 mins for a bus to come take us pick our luggage up [with] everyone hoping to be taken to a hotel and get a few hours of sleep before being sent to Switzerland in the morning."
"Long story short, we were supposed to leave Edinburgh at 17:50 and land in Geneva a few minutes after 21:00. It is now 0:47 of the next day, we are in Nice, there’s no hotel, no bus, no water AND they’ve started assembling these."
She tweeted a picture of staff putting up the military-style campbeds for the deserted passengers to sleep on overnight.
She added: "Just thought I'd mention the many many families travelling with extremely young children on this flight (summer holidays), besides the obvious elderly population and commoners like myself."
Passengers were then told, as the flight could not make it from Nice to Geneva, they would be given a transfer from France to Switzerland at 7am the next morning.
Not only was the bus transfer late, but Kerry explained that the journey took more than eight and a half hours on the bus.
After 24 hours, passengers finally arrived in Switzerland as planned.
An easyJet spokesperson told Sun Online Travel: "We can confirm that flight EZY1492 from Birmingham to Geneva and EZY6907 from Edinburgh to Geneva on Friday 26 July were required to divert to Nice due to adverse weather conditions.
"Customers were given the option of arranging their own onward transport to Geneva, for which they would be reimbursed, or waiting until the following morning for coach transfers which we arranged.
"Unfortunately, due to high demand in the area there was limited hotel availability and so we worked with Nice airport to make our customers as comfortable as possible whilst they waited for the onward transfer. We also provided refreshments in the terminal.
"The safety and wellbeing of our customers and crew is always our highest priority and we did everything possible to minimise the impact of the disruption for our customers."
Most read in travel
"Whilst this was outside of our control we would like to thank customers for their patience and understanding and apologise for any inconvenience experienced."
Earlier this month, easyJet passengers were forced to sleep in the airport as well when air traffic control issues led to a number of cancelled flights.
A passenger was given a letter informing him that they would also not cover hotel costs for the disruption as it was out of their control.
Topics